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How to Submit a Successful R350 Grant Appeal in South Africa



How to Submit a Successful R350 Grant Appeal in South Africa

How to Submit a Successful R350 Grant Appeal in South Africa.Millions of South Africans apply for the social relief of distress grant each month. However, not all applications are successful, and applicants are encouraged to appeal the decision if their application is declined.

Overview of the Social Relief of Distress (SRD) Grant

The South African Social Security Agency (Sassa) provides financial support to around 10 million people through the social relief of distress (SRD) grant monthly. Despite this, numerous R350 grant applications from South African citizens are unsuccessful.

How to Submit a Successful R350 Grant Appeal in South Africa

SASSA Status Check | SRD R350 Payment Dates for 2023 

Understanding the Appeal Process

Individuals whose R350 grant applications are declined have the right to appeal Sassa’s decision. However, it’s important to note that the process for submitting a R350 grant appeal has been updated.

Changes to the R350 Grant Appeals Process

The Independent Tribunal for Social Assistance Appeals, appointed by the Minister of Social Development (DSD), is now responsible for considering and deciding on appeals related to the SRD R350 grant.

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Qualifying Criteria for the Sassa R350 Grant

To be eligible for the social relief of distress grant, applicants need to meet specific criteria outlined on the SRD Sassa website. The R350 grant is available to South Africans aged 18 to 59 with no other source of income.

Application and Status Check Process

After submitting an application form for the SRD grant, applicants should perform a Sassa status check to verify successful submission. If an application is rejected and the applicant disagrees, an electronic appeal can be lodged.

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Checking Sassa Status on WhatsApp

Applicants can also check their Sassa status via WhatsApp by following these steps:

  1. Add 082 046 8553 as a contact.
  2. Send a message saying ‘hi’ to the number.
  3. Respond ‘help’ to the received response.
  4. Select option ‘4’.
  5. Reply with ‘SRD’ to the Unathi Sassa platform message.
  6. Provide necessary information as prompted.
  7. Receive further instructions on WhatsApp.
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Submitting a New SRD R350 Grant Appeal

To submit an appeal for the R350 grant, follow these steps:

  1. Visit the ITSAA website.
  2. Enter your identification number.
  3. Enter the cell phone number used during the application.
  4. Click “Send Pin.”
  5. Enter the received pin and click “Submit.”
  6. Choose the month for your appeal.
  7. Select the reason for your appeal.
  8. Click “Submit” to complete the process.
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Checking Your Sassa Status on Appeal

To check the status of your grant appeal, follow these steps:

  1. Go to the Sassa Appeals Website.
  2. Enter your ID number.
  3. Enter your telephone number.
  4. Track the appeal.
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Appeal Outcome and Timeline

Appeals are no longer submitted directly to Sassa. Instead, the Independent Tribunal for Social Assistance Appeals (ITSAA) handles appeals. The outcome of appeals will be communicated via SMS within 60 to 90 days from submission.

Grant Collection Options

Beneficiaries can collect their R350 grants via bank account, CashSend services, or select retail outlets.

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Contacting Sassa for Assistance

For inquiries and support, individuals can visit the Sassa website, call the toll-free number (0800 601 011), or use the dedicated email address ([email protected]).


Understanding the process of submitting a R350 grant appeal, staying informed about the changes, and following the correct steps can significantly increase the chances of a successful appeal and timely grant collection.

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