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November SASSA Grant Payments Overcoming System Challenges and Ensuring Beneficiary Relief

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November SASSA Grant Payments Overcoming System Challenges and Ensuring Beneficiary Relief

November SASSA Grant Payments Overcoming System Challenges and Ensuring Beneficiary Relief. Last week system challenges at Postbank raised concerns among SASSA grant beneficiaries regarding their November payments.

Government Assures Beneficiaries

The South African government, along with its agencies, Postbank and the South African Social Security Agency (SASSA), has provided assurance that beneficiaries will receive their November 2023 payments.

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Joint Press Conference

In a joint press conference held in Pretoria on Thursday, ministers Lindiwe Zulu (Social Development) and Mondli Gungubele (Communications and Digital Technologies) expressed sincere regret to social grant recipients who faced difficulties accessing their funds the previous week.

Ministers Statements

Minister Gungubele stated, “Government assures South Africa and social grant beneficiaries that all outstanding payments will be made in full.” He also announced that Postbank and SASSA staff would be present in communities throughout the week to monitor progress and assist recipients who may require guidance.

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System Issues Explained

Gungubele explained that system issues resulted in “transaction incomplete errors” due to communication timeouts. These errors are common in banking payment systems but often go unnoticed because of automated reversal functionality.

Resolution and Fund Reversals

The system challenges affecting Postbank were resolved on the morning of November 6, 2023. Postbank conducted more than 500,000 fund reversals, ensuring affected recipients received their social grant payments. The process, however, took longer than expected due to manual procedures.

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Call for Assistance

Recipients still facing difficulties accessing their grant money are encouraged to contact the Postbank call center at 0800 53 54 55 or send an email to [email protected]. Your concerns will be addressed promptly.

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