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NSFAS Email Address to Send Documents



NSFAS Email Address to Send Documents

NSFAS Email Address to Send Documents. The National Student Financial Aid Scheme (NSFAS) is a vital resource for South African students seeking financial assistance for their tertiary education. While the online portal is the primary method for submitting required documents, there may be instances where applicants need to send their documents via email.

Why You Might Need to Email Documents to NSFAS

In some cases, applicants may face technical difficulties or other challenges that prevent them from uploading documents through the NSFAS online portal. To accommodate these situations, NSFAS allows applicants to email their documents. It’s essential to follow the correct procedure to avoid delays or issues with your application.

NSFAS Email Address to Send Documents

If you are unable to upload your documents online, you should email them to [email protected]. This is the official email address designated for submitting missing or additional documents.

Steps to Follow When Emailing Documents to NSFAS

  1. Use Your Identification Number as a Reference: When sending your email, ensure that you use your South African identification number as the reference. This helps NSFAS easily match your documents to your application.
  2. Ensure Accuracy and Consistency: All documents submitted via email must match the information entered on the registration portal. This includes your name, age, and date of birth. Any discrepancies can lead to delays in processing your application.

Tips for a Successful Document Submission

  • Clear and Legible Documents: Ensure that all scanned documents are clear and legible. Blurry or unreadable documents can cause delays.
  • Correct File Formats: Use common file formats such as PDF or JPEG. Avoid sending documents in obscure formats that may not be accessible.
  • Organized and Labeled Files: Clearly label each document with your name and the type of document (e.g., “JohnDoe_ID.pdf” or “JohnDoe_ProofOfResidence.jpg”).

Commonly Required Documents

When emailing documents to NSFAS, make sure you include all the necessary paperwork. Commonly required documents include:

  • Proof of Identification: A certified copy of your ID or birth certificate.
  • Proof of Income: Recent payslips, bank statements, or affidavits for all household members.
  • Academic Records: Your latest academic transcripts or certificates.
  • Proof of Residence: A recent utility bill or an official letter confirming your address.

Follow Up and Confirmation

After sending your documents, it’s a good idea to follow up to confirm receipt. NSFAS may take some time to process emailed documents, so patience is key. You can check the status of your application through the NSFAS online portal or contact their support team for updates.


Emailing documents to NSFAS can be a straightforward process if you follow the correct procedures. Ensure that your documents are clear, accurate, and consistent with the information on your registration portal. By using your identification number as a reference and following the guidelines provided, you can help ensure a smooth and efficient application process.

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